Commonly asked questions
By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
We specialize in building custom web applications, high-performance e-commerce platforms, bespoke Enterprise Resource Planning (ERP) systems, clinic management system and learning management systems. All our application are Web Application that can be accessiable from any device. Our focus is always on scalable, secure solutions tailored for the Egyptian and MENA market.
We follow an Agile methodology (Scrum/Kanban) to ensure flexibility and rapid delivery. This involves Discovery and Planning, UX/UI Design, Development in sprints, Continuous Testing, Deployment, and post-launch Maintenance and Support. You’ll be involved and consulted at every stage.
Yes. We offer flexible Service Level Agreements (SLAs) for ongoing support, bug fixes, security patches, and feature enhancements. Maintaining your application's long-term health and performance is a priority after deployment.
Pricing for a custom solution is calculated based on several factors, including the scope and complexity of the required features, the technology stack chosen, and the estimated development hours needed. We provide a detailed breakdown of costs in a transparent proposal following our initial Discovery phase.
We use a structured milestone payment plan to ensure mutual confidence and commitment throughout the project lifecycle:
- 40% Upon Contracting: Initial payment to begin the Discovery, Planning, and Design phase.
- 50% Upon Delivery: Payment due once the application is fully delivered, tested, and ready for launch.
- 10% After Training: Final payment released following successful user training and a short warranty period.
We retain 100% ownership of the Intellectual Property (IP) rights and the entire source code. We grant our clients usage rights under a licensing model:
- Existing Products: You receive a life-time license or a subscription-based license (as agreed) to use the purchased product under your contracted business name.
- Customized Solutions: You receive 100% usage rights to operate the solution internally under your business name, but you have no right to operate it elsewhere (e.g., selling it to third parties).
To acquire full Intellectual Property (IP) ownership of a customized solution (i.e., the white-label rights), the client must pay a separate white-label fee, which is discussed and outlined in detail within the customization agreement.
We highly value client collaboration. You will be invited to our weekly sprint review meetings and have direct access to our project management tools (like Jira or Trello). Your regular feedback is crucial for testing and steering the project to ensure the final product perfectly meets your business needs.
We provide comprehensive digital strategy across Search Engine Optimization (SEO), targeted Social Media Marketing (SMM), pay-per-click (PPC) campaigns (Google Ads & Social Platforms), and high-quality Content Creation in both Arabic and English.
We leverage our deep local knowledge by focusing heavily on Facebook and Instagram, which dominate the local landscape. We prioritize high-impact video content, ensure culturally sensitive messaging, and utilize localized keywords for superior Arabic SEO performance.
Absolutely. Our team includes experienced copywriters and designers who develop content calendars, create engaging visuals, manage ad creatives, and handle community engagement across all major platforms to build your brand authority.
We handle everything required for a strong digital presence, including Graphics Design, Videography and Montage, full Branding, professional Website Design, Content Creation, targeted Media Buying, Business Profiles setup, and complete Social Media Setup and management.
Yes, we cater to all scales. You can view our set of predefined packages designed for various business sizes and needs in our ecosystem store on the MazMarketing page. Additionally, we are always open to building a fully customized package to precisely meet unique business requirements and goals.
Absolutely. We offer a free consultation call to thoroughly discuss your current market position, objectives, and budget. Our strategy team will then provide tailored recommendations to guide you toward the package or customized solution that offers the best return on investment.
For marketing retainers, we offer flexibility with two payment options: Monthly payments for greater short-term flexibility, and Quarterly payments which often include a slight discount and allow for smoother, uninterrupted campaign execution.
Our portfolio provide a comprehensive view, detailing the Project Length, the Client Challenge, and the specific solution we implemented. Most importantly, each study is visually rich, featuring:
- Business Impact: A clear explanation of How the Solution Helped the Business
- Software & Web Visuals: Screenshots of our developed websites and internal system dashboards.
- Brand & Marketing Assets: Examples of our Social Media Designs, promotional materials (mockups and real-life photos), and excerpts from the final Branding Guidelines files.
Yes, our portfolio is highly diverse. We have delivered E-commerce platforms, Learning Management Systems (LMS), Clinic Management Systems, CMS solutions, and full ERP implementations, combined with robust Digital Marketing campaigns.
Our experience spans key sectors including Medical, Fashion, Educational, Car Auto, and Professional Training. Geographically, we have successful projects deployed across Egypt, KSA, Australia, and the USA. We encourage you to check our portfolio to see specific, relevant examples.
We aim to update our projects and Portfolio sections monthly with the latest completed projects that demonstrate measurable success, ensuring potential clients always see our most recent and relevant work.
Our primary backend stack is PHP (Laravel/Symfony) and Node.js (Express). For the frontend, we use modern JavaScript frameworks like Vue.js, React, and Next.js, coupled with utility-first CSS frameworks like Tailwind CSS.
We leverage leading cloud providers like AWS and DigitalOcean for scalable infrastructure. Our deployments use modern CI/CD pipelines with tools like GitHub Actions/GitLab CI and containers with Docker to ensure fast, reliable, and secure releases.
We primarily use relational databases like MySQL/PostgreSQL for transactional data. Security is paramount, so we implement robust measures including data encryption, Laravel's built-in authentication, and adherence to OWASP guidelines to protect all applications.
Still have questions?
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